AI for business, in plain English.

An AI consultant works out where AI will genuinely save time or improve service in your business, sets up the right tools safely, and trains your people to use them. At XSIV AI that means learning how your business runs first, then recommending a short list of practical changes with clear costs, rather than selling you software.

Yes. National AI Centre research found about one in five Australian SMEs simply don’t know how to use AI in their business. The simplest starting point is to list the tasks your team repeats every week, especially anything where a person is copying information, chasing someone or writing the same reply. Those are usually the first things worth automating.

A fixed fee review of how your business runs, designed to show exactly where AI fits. We interview you and your team, map your key workflows, review your tools and data, and run a short team readiness survey. You receive a written report with every opportunity ranked by effort and impact, the risks to manage, a 90 day roadmap and a fixed price proposal. It costs $1,500 for new clients (normally $3,000), excluding GST.

A readiness assessment usually scores how prepared you are. Our audit includes that, through the team survey and a readiness score, but goes further: it maps real workflows, estimates the hours involved, ranks specific automation opportunities and prices them, so you finish with a plan you can act on.

No. You need to know your business and we bring the rest. Everything is explained in plain English, and every tool we set up comes with training for the people who will use it.

Yes. A complete sample report for a fictional physiotherapy clinic is on the website at xsiv.au/sample-report, and you can download it as a PDF. It shows every section you would receive, including the proposal and return on investment.

With XSIV AI, the AI Automation Audit is $1,500 for new clients. Implementation packages start at $4,950 (Launch) and $9,950 (Growth), and individual workflows start at $950. Ongoing care plans are $550 or $1,050 a month and include hosting and running your automations. AI assistant seats such as Claude or ChatGPT business plans are paid directly by you, at cost. All prices exclude GST.

Only your AI assistant seats: typically about A$35 to A$45 per user a month for each person on a business plan, set up in your name and paid directly to the provider with no markup. Automation hosting is included in your Care or Partner plan. Hosted automations need an active Care or Partner plan. If you ever move on, we export your workflows and hand them over, so nothing is locked in.

No. The audit fee is credited in full against implementation booked within 30 days of your debrief.

It depends on how much repetitive work you have. In our sample audit for a five person clinic, the recommended changes returned about 23 hours a week and paid back in roughly four months. Your audit calculates this with your own numbers, and we are careful not to promise results we cannot stand behind.

We guarantee our process and our pricing, not outcomes that depend on things outside our control. Every price is fixed and agreed before work starts, the audit fee is credited if you go ahead, and care plans are month to month after the first three months.

It can be, when the tools are set up properly. We use business plans of Claude and ChatGPT, where your conversations are not used to train the models by default, give each workflow access only to the data it needs, keep a person in control of anything sensitive, and give your team a written AI use policy that says what can and cannot go into AI tools.

Yes, even a short one. Staff are already using AI tools at work, often without approval. A plain English policy sets out which tools are approved, what information must never be entered, when a person must check the output, and who to ask. Every XSIV AI implementation includes one.

The Australian Privacy Principles already apply to personal information you put into AI tools. From 10 December 2026, organisations covered by the Privacy Act must also explain in their privacy policy when computer programs make, or substantially help make, decisions that significantly affect people. We design workflows with this in mind and recommend confirming your obligations with your legal adviser.

The National AI Centre’s Guidance for AI Adoption, published in October 2025, sets out six essential practices for safe and responsible AI use and replaced the earlier Voluntary AI Safety Standard. It is voluntary, and our approach to governance, testing and human oversight follows the same principles, sized for a small business.

Sometimes, which is why we design for it. Anything that matters, such as a reply to a client or a quote, goes to a person for approval before it is sent. We test every workflow on your real work before it goes live and monitor it afterwards.

That is not our approach. We use AI to take repetitive work off your people so they can spend more time on clients and the judgement calls that need a human. Jobs and Skills Australia’s research also points to generative AI augmenting most work rather than replacing it.

We involve them early, answer the hard questions honestly, and train them on their own work so they feel capable rather than threatened. The team readiness survey in the audit shows where people stand before anything changes.

Hands on, role based sessions in plain English: using business AI assistants well, writing good instructions, checking outputs, what not to put into AI, and the workflows we have set up for your team. Sessions are half a day for up to 10 people, on site or online, at $850 a session excluding GST.

Mostly Claude and ChatGPT on business plans for the assistants your team works with, and n8n or Make for automations that connect the apps you already use, such as email, calendars, accounting software and CRMs. We work with the tools you already have, including Microsoft 365 and Google Workspace, and recommend what fits rather than anything we resell.

Both are excellent and the right choice depends on your work, your existing software and how your team likes to work. In the audit we recommend one, set it up with your business context and shared instructions, and make sure your team knows how to use it well.

They are workflow automation platforms. They connect your existing apps and move information between them automatically, for example taking a new enquiry, logging it in your CRM, drafting a reply with AI for a person to approve, and booking a follow up. We host your n8n automations on a dedicated server that we manage as part of your Care plan. If you already use Make, we can work with your existing account.

An AI agent is AI that can carry a task across several steps, such as triaging an inbox and preparing replies. Most small businesses get more value from simple, reliable automations first. Where an agent makes sense, we build it with clear limits and a person approving anything that matters.

We are based on the Gold Coast, Queensland. We work on site across the Gold Coast, Brisbane and Northern New South Wales, and with businesses anywhere in Australia by video call.

Craig, the founder of XSIV AI, leads every engagement personally, from the first conversation through to training your team.

Our Care plan ($550 a month) hosts and runs your automations, and covers monitoring, fixes when connected apps change, updates and small changes. The Partner plan ($1,050 a month) adds monthly advice, a new small workflow each quarter and new starter training. Both are month to month after the first three months, and if you ever move on we hand your workflows over.

Book a free 30 minute conversation at xsiv.au/contact, call 0411 175 256 or email craig@xsiv.au. We will talk about how your business runs and whether an audit makes sense for you.