How we work
No black boxes and no jargon. You’ll always know what we’re doing, why we’re doing it, which tools we’re using and what you’ll get at each step.
We start with a conversation, and we listen more than we talk.
What we do
Meet you and the people who do the work, on site or on a call. Ask where time goes, what frustrates people and what worries them about AI.
What you do
Tell us how things really work, warts and all. No preparation needed.
What you get
A partner who understands your business before recommending anything.
We draw how work actually flows through your business.
What we do
Map your key workflows step by step, review the tools you use and where your data lives, and run a short team readiness survey.
What you do
Give us access to the right people for short sessions.
What you get
A clear picture of your operations, often for the first time.
We decide what AI should do, and just as importantly, what it shouldn’t.
What we do
Rank each opportunity by effort and impact, design where a person stays in control, and call out data, privacy and quality risks plainly.
What you do
Choose your priorities with us. Nothing moves without your agreement.
What you get
A prioritised roadmap and a written AI use policy your team can follow.
We set it up with you, on your real work.
What we do
Configure AI assistants on business plans, build automations with n8n or Make that connect your existing apps, and test everything with the people who’ll use it.
What you do
Try it, tell us what feels wrong, and help us get it right.
What you get
Working workflows that save time from the first week.
We bring your people with us, so the change sticks.
What we do
Run hands on sessions built around each role, answer the hard questions honestly, and leave simple guides behind.
What you do
Give your team the time to learn properly. It pays back quickly.
What you get
A confident team that understands the tools and wants to use them.
We measure what’s working and keep it current.
What we do
Check results against the baseline, tune what isn’t landing, and keep you across new capabilities as they arrive.
What you do
Share what’s working and what isn’t. We adjust as your business changes.
What you get
Gains you can see, and a clear view of what’s next.
The systems we use
We use a small number of proven platforms and set them up properly. You’ll know what each one does, what it can access and who’s in control.
Think of a very capable assistant that drafts, summarises, researches and answers questions. We set these up on business plans, where by default your conversations are not used to train the models, and load them with your business context so the answers sound like you.
The quiet connectors between your apps. When an enquiry lands they can log it, draft a reply, book the call and update your records, following rules we agree with you in plain language.
Email, calendar, accounting, CRM, job management, spreadsheets. We connect to what your business already runs on. No rip and replace, no new platform to learn for its own sake.
A person approves anything that matters. Each workflow only touches the data it needs. You get a written AI use policy your team understands, and a record of what ran and when.
Phases and pricing
Every engagement starts with the audit. What comes next is up to you.
Start here · Phase 1
New clientsA clear, honest picture of where your business stands, where AI genuinely helps, and what your team needs to be ready.
Credited in full if you go ahead with implementation within 30 days. It also stands on its own. See a sample report
Phases 2 and 3
We build what your roadmap identified, alongside your people, and train them properly so it sticks. Fixed prices, agreed before we start.
Ongoing
AI tools and the apps they connect to change constantly. We keep everything working, and keep you ahead.
Prices in AUD, excluding GST.
Start with a conversation
A 30 minute conversation is enough to get a clear picture of where you stand and what a sensible first step looks like. You’ll leave with something useful whether or not we work together.
You’ll speak with Craig
Founder, XSIV AI · Gold Coast, Queensland
